3m’s Conundrum of Efficiency and Creativity

Introduction 3M is an innovative and creative follow that flourished since 1930 with the invention of masking tape and again in the 1950s with Scotchgard the fabric protector. Then during a gingiva that was invented that was considered a chastening in the 1970s someone came up with the opinion of taking that glue dissolving agent and using it on the back of paper to hold the paper to anything. So the invention of the post-it came out and the contrast re altogethery took off. in the 2000 the spick-and-spanly appointed CEO James McNerney implemented the half dozen Sigma management style.He did this because he felt the friendship was stale and non growing as much as he felt. This new management style is designed to identify problems in work processes, and then use rigorous quantity to reduce variation, eliminate defects, and increase efficiency (Nelson and Quick, 2011-363). The very things that some retrieve got 3M were they were, McNerney wanted to streamline the company and eliminate the wastefulness. Initially his idea caused a growth of twenty- ii percent annually but non for long.McNerney was committed to sestet Sigma and imbedded it deeply into 3M until his departure in 2005. Some experts believe that McNerney, by implementing the six-spot Sigma weapons platform into the company stifled the creativity and did not allow for failure or trial and error. This seemed to many a contradiction because the post-it, that brought 3M to forefront, was in fact a glue that originally did not work but because of the parallel afforded in creativity it allowed the engineers to experiment with it for something else. Issue Addressed Whether or not Six Sigma is the way to go for 3M?With the 15 percent rule of the Richard McKnight established in the earlier days of the company, creativity and innovation was in abundance. When James NcNerney took over as the CEO, he brought Six Sigma to the company. Six Sigma is the measure of quality that strives for near ideal ( Nelson and Quick, 2011-364) Sixty percent of all corporate Six Sigma programs fail to produce desired out enters and results. Creativity worked in creating masking tape, Scotchgard fabric protector, and Post-it Notes. Six Sigma has not produced such large scale products for 3M.Answering the Questions 1. Relative advantage of Six Sigma oTime efficient & Cost effective eliminate the extra ideas and create the right idea the first age oCustomer loyalty oReduction of incidents oLower costs for providing goods and services -Relative disadvantage Six Sigma oCreativity and innovation decreases due to the lack of opportunity to come up with ideas. oComplicated process to learn and keep going oRisk of failure / fear of the unknown 2. Using Six Sigma 3Ms programmed decisions are wellhead thought out and researched.On the other hand, their non-programmed decisions could be better because they lack the courtesy and inputs of employees that drive new ideas. So I have to believe that because of the rigidness of the management style does not allow for the employees to create new products and bring forth the new ideas. 3. While I am all for putting processes in place and improving effectiveness and eliminating waist, I have never been a cull out of the Six Sigma process. I feel the Six Sigma, just as the expert believe, takes away the creative processes and does not allow enough flexibility for research and development. Society and business are always changing. Consumers develop need for new products and preferences for new styles. Businesses look for new technologies that give them the competitive edge (Pace 95). I have to believe that research and development are the keys to staying power and any company can come up with an idea and launch a company but true staying power is coming up with new ideas and the Six Sigma is too rigid to allow for that. 4. Intuition and creativity should play the oversizedgest role in 3M. However, with Six Sigma these two characteristic s are very limited. M does not get tons of new ideas from all over in the company. 5. Preference to work would be with a company where decision making leaves room for risk and failure in search of innovation. Collaboration of multiple ideas is what created a lot of successful companies and products like Apple and Twitter. Conclusions I believe if 3M wants to grow as a company that it needs to go back to what made 3M the well known company that it is today the leading edge technologies that were invented during the free time that was allotted for experimentation.Allow the people and engineers do the thinking and provide the latitude to experiment and give those people the opportunity to create the next big product to grow the firm and take it to the future. I feel that 3M is just in survival musical mode and has not really come out with anything big since the implementation of the Six Sigma program. You cannot hire great ideas or innovation, but you can hire people who have those ch aracteristics and provide them the tools to do just that. Six Sigma has turn up to make 3M profitable in the beginning but for the long run it has hurt 3M. M has not proven to make a substantial difference from the creativity and innovative ideas and processes from before Six Sigmas time. ? References http//solutions. 3m. com/wps/portal/3M/en_US/3M-company/Information/Resources/History/ http//www. isixsigma. com/new-to-six-sigma/getting-started/what-six-sigma/ Nelson, D. & Campbell-Quick, J. , (2011). Organizational Behavior Science, the Real World and You. (7th ed. ). Canada South-Western Cengage Learning. Pace, Joe. The Workplace Today and Tomorrow. The skipper Development Series, Book One.